Return & Refund Policy
Last Updated: August 10, 2026
Thank you for shopping with us. We want you to have a satisfactory experience with your purchase. This Return & Refund Policy explains the conditions and process for returning products purchased from our store.
1. Return Eligibility
We accept returns for new products in unused and resalable condition, subject to the conditions below.
Customers may request a return within 14 days of receiving the order.
Returns are accepted for both:
- Defective or damaged products
- Non-defective products, including products the customer simply wishes to return
To be eligible for a return, the product should be returned in its original condition, with its original packaging and accessories, where applicable.
2. Return Period
A return request must be submitted within 14 days from the date the product is delivered.
Requests received after this period may not be accepted.
3. How to Request a Return
To request a return, please contact us with your order details and the reason for the return.
Once the return is approved, we will provide instructions for sending the product back to us.
Returns are handled by mail.
A return shipping label will be included with the package and is provided free of charge.
4. Exchanges
We accept exchanges for eligible products.
If you would like to exchange an item, please contact us within 14 days of receiving the order. The replacement will be arranged subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution or process the applicable refund.
5. Restocking Fee
For eligible returns, a 10% restocking fee of the product price may be deducted from the refund amount.
This fee applies to eligible returns of non-defective products and covers the costs associated with inspecting, processing, and returning the product to inventory.
6. Refunds
Once the returned product is received and inspected, we will process the applicable refund.
Refunds will be processed within 10 days after the returned product has been received and the return has been approved.
The final refund amount will be calculated according to the applicable return conditions and may include the 10% restocking fee where applicable.
7. Defective Products
If you receive a product that is defective, damaged, or not functioning as expected, please contact us as soon as possible within the 14-day return period.
We will review the issue and provide instructions for returning the product. Eligible defective-product returns will be handled in accordance with this policy.
8. Non-Defective Returns
If you wish to return a product that is not defective, you may request a return within 14 days of delivery, provided the product meets the eligibility requirements stated above.
A 10% restocking fee may apply.
9. Return Condition
Products returned should be new, unused, and in resalable condition, unless the return is being made because the product is defective or damaged.
Where applicable, please include the original packaging, accessories, manuals, and other items supplied with the product.
10. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us with your order number and relevant details. Our support team will assist you with the return process.
We appreciate your business and are committed to providing a straightforward and fair return experience.